Privacy Policy

Excelsia Studios

Excelsia Studios (“we”, “us”, “our”) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

By accessing our website or using our services, you consent to the handling of your personal information in accordance with this policy.

Personal Information We Collect

We may collect personal information including, but not limited to:

  • Name

  • Email address

  • Phone number

  • Booking, membership, and payment details

  • Health or injury information relevant to your participation in classes (where provided by you)

  • Any information you voluntarily submit through enquiries, forms, or bookings

We may also collect non-identifiable information such as browser type, device data, and website usage to improve our services and website performance.

How We Collect Personal Information

We collect personal information directly from you when you:

  • Make an enquiry or booking

  • Purchase memberships or class packs

  • Complete forms, waivers, or health questionnaires

  • Subscribe to our mailing list

  • Communicate with us via email, phone, or our website

Where reasonable and practicable, we will collect personal information directly from you.

Use of Personal Information

We collect and use your personal information to:

  • Provide and manage our services and classes

  • Communicate with you about bookings, memberships, and studio updates

  • Ensure your safety during classes and tailor instruction appropriately

  • Send marketing communications and promotions (you may opt out at any time)

  • Improve our services, website, and client experience

  • Comply with legal and regulatory obligations

We will not use your personal information for purposes other than those outlined above unless required or permitted by law.

Disclosure of Personal Information

We may disclose your personal information to:

  • Service providers who assist us in operating our business (e.g. booking systems, payment processors), where necessary

  • Regulatory or law enforcement authorities if required by law

  • Protect the rights, property, or safety of Excelsia Studios, our clients, or others

We do not sell or trade your personal information to third parties.

Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Information may be stored electronically or in physical form and is accessible only to authorised personnel.

Access and Correction

Under the Privacy Act, you have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate, out-of-date, or incomplete information

To make a request, please contact us using the details below. We will respond within a reasonable timeframe.

Marketing Communications

You may opt out of receiving marketing communications from us at any time by:

  • Using the unsubscribe link in our emails, or

  • Contacting us directly

Opting out will not affect essential service-related communications.

Cookies and Website Analytics

Our website may use cookies or similar technologies to analyse website traffic and improve user experience. You can adjust your browser settings to refuse cookies if you prefer.

Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. We recommend reviewing their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website. Continued use of our website or services indicates acceptance of any updates.

Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us to lodge a complaint. We will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Contact Us

For any questions, access requests, or privacy concerns, please contact 0468 169 807