Everything happens through Momence. Download the app (iPhone or Android) to buy classes, join the Club, and book, cancel or reschedule your spot. Prefer your laptop? You can do all of it on our website here too.
We’re so glad you found us. The best place to begin is our 21-Day Reformer Reset – unlimited classes, expert support, and everything you need to rebuild strength, improve mobility and feel genuinely confident in your body. No experience required. Just come as you are, and we’ll teach you the rest.
Arrive about 5 minutes early. That gives you time to get your bearings, meet your teacher, and get a proper rundown of your reformer before we begin – no being thrown in the deep end here.
A few house things:
- Shoes off and left in the foyer.
- Pop your belongings in the cubes inside the studio – just bring your drink bottle, mat and towel onto the floor with you.
- The studio is a phone-free zone. This hour is yours. 🧡
- Grip socks (essential – we sell them in studio if you need a pair)
- A drink bottle
- A sweat towel
- A reformer mat (optional – we sell these too)
Your teacher is with you the whole way, offering options and variations so class meets you where you are. You’re always empowered to make your own movement choices – you know your body best, and we’re here to coach you into feeling capable, never to push.
We ask everyone to arrive 5 minutes before class.
The door is locked 5 minutes after class starts. We know that sounds firm, but late arrivals disrupt the flow for everyone already settled on their reformer – so if you’re running behind, you’ll forfeit that class and it’ll be marked as a No Show. Any empty reformers at the start of class go to our waitlisted friends or a keen walk-in.
And always check in with your teacher so they can mark you as here.
Life happens. The dog makes a break for it, the school calls, a meeting lands on you at the worst possible moment – we completely get it. All we ask is that you cancel the same way you booked: through the app or website. (We can’t take cancellations by email, phone or social media – they slip through the cracks.)
Our one-hour cancellation policy keeps things fair, so everyone in the community gets a shot at a spot. If you can’t make it, be a good human and free it up for someone else.
Class Packs No-shows and late cancellations forfeit the pass.
If your class is full, jump on the waitlist. If a spot opens up, you’ll get an email or text to let you know you’re in – and if we don’t hear back, we’ll assume you’re coming!
You can be moved from the waitlist into class up to one hour before it starts. The one-hour cancellation policy applies to waitlisted spots too, so if your plans change, please cancel your waitlist before then.
- Comfortable waiting area
- Storage cubes for your valuables
- Gender-neutral bathroom and change rooms
- Fresh drinking water
When you’re part of Excelsia, you’re part of a community – and we hold that space with real care.
We are an inclusive and conscious community for all people, including those who self-identify as gay, lesbian, bi, queer, non-binary, trans, gender fluid, people of colour, plus-size, older and disabled. Everyone belongs here.
Every community member has the right to feel safe and respected. We don’t tolerate oppressive behaviour or discrimination of any kind. This is a space free of judgement, assumption and shame – full stop.
Anyone who acts against this code will be asked to leave, have their sessions refunded and their account closed. We take this seriously, because feeling safe here matters more than anything.
If your pregnancy is uncomplicated and you feel well enough to move, you’re welcome in our classes (excluding Energise) right through your pregnancy. Our teachers know the guidelines around exercise in pregnancy inside out, we’ve got wedges to support you, and we’ll always offer options and alternatives so class works for you and your body.
Before class, let your teacher know if there’s anything we should be aware of about you or your body. We’ll make a note in our system and offer appropriate options on the floor. Tell us how you’re feeling on the day, and if a doctor or specialist has given you specific advice, share that too. Your privacy is always respected. 🧡
We welcome movers from age 14 without a parent or guardian present. Anyone under 18 needs permission from a parent or guardian to attend.
You can pause your Club Membership for up to four weeks a year. Pauses are a minimum of one week and need to line up with your weekly cycle. Just email [email protected] with at least two weeks’ notice.
Club Memberships can be cancelled anytime after your initial twelve-week period, taking effect from the start of your next cycle. Email [email protected] with at least two weeks’ notice.
We don’t offer refunds for change of mind, unused sessions within the period, studio closures beyond our control, or any circumstance unforeseen by or external to the business.
Sessions can’t be transferred to another person or studio. For safety and insurance, every community member needs their own account and their own sessions.
Full-time students and Health Care Card holders get 10% off all Class Packs and Club Memberships. Email [email protected] with proof and we’ll set you up. 🧡